Family Choice Online Ltd is committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, store, protect and disclose your personal information when you use:
By using our website or mobile application, you agree to this Privacy Policy.
1. Company Information
Family Choice Online Ltd
Company Number: 16635199
Registered Office:
4 Finsbury Road Luton England LU4 9AH
Website: https://www.familychoice.uk
Email: info@familychoice.uk
Telephone: 07913 231459
2. Information We Collect
Depending on how you use our services, we may collect:
Personal Information
Order Information
Payment Information
Payments are processed using secure PCI-DSS compliant payment providers.
Family Choice does not store your full debit or credit card details on our servers.
Payment providers may securely process:
Identity Verification
Where required by law (for example alcohol, tobacco, vaping products, lottery products or knives), we may request:
Device Information
We automatically collect:
Location Information
With your permission we may collect:
You may disable location access at any time through your device settings.
3. Information We Do NOT Collect
We do not intentionally collect:
unless required by law or voluntarily provided by you for customer support purposes.
4. How We Use Your Information
We use your information to:
5. Marketing
We may send:
Only where:
You may unsubscribe at any time.
6. Cookies
We use cookies to:
You may disable cookies in your browser.
Some services may not function correctly if cookies are disabled.
7. Analytics
We may use:
These services help us understand:
No payment information is shared with analytics providers.
8. Google Play Services
Our Android application may use:
These services operate under Google's own Privacy Policies.
9. Apple Services
Our iOS application may use:
Apple processes certain information according to Apple's Privacy Policy.
10. Payment Providers
Payments may be securely processed by approved third-party providers.
These providers comply with:
Family Choice never stores your full payment card details.
11. Delivery Partners
Where necessary we share limited information with delivery providers:
Only the minimum information required is shared.
12. Retail Partners
Where orders are fulfilled by participating retailers using the Family Choice platform, we may share only the information necessary to prepare and deliver your order, including your name, delivery address, contact number, ordered items, and any relevant delivery instructions.
Retail partners are contractually required to protect your personal information and use it only for fulfilling your order.
13. Age Restricted Products
Some products require age verification.
These include:
Orders may be cancelled if valid identification cannot be provided.
14. Fraud Prevention
We use automated and manual systems to detect:
Orders may be delayed or cancelled where fraud is suspected.
15. Data Retention
We retain information only as long as necessary for:
When no longer required, information is securely deleted or anonymised.
16. Security
We implement industry-standard security measures including:
While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
17. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including approved contractual protections where required by law.
18. Your Rights
Subject to applicable law, you may have the right to:
To exercise these rights, contact us using the details below.
19. Children's Privacy
Our services are intended for individuals aged 18 or over when purchasing age-restricted products.
We do not knowingly collect personal information from children without appropriate legal authority.
Parents or guardians who believe a child has provided personal information should contact us so that we can investigate and, where appropriate, remove the information.
20. Third-Party Links
Our website or app may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external sites.
We encourage you to review their privacy policies before providing any personal information.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The latest version will always be published on our website with the updated effective date.
22. Contact Us
For any privacy-related questions or requests, please contact:
Privacy Officer
Family Choice Online Ltd
4 Finsbury Road Luton LU4 9AH
Website: https://www.familychoice.uk
Email: info@familychoice.uk
Telephone: 07913 231459
23. Legal Compliance
This Privacy Policy has been prepared to support compliance with:
By using the Family Choice website or mobile application, you acknowledge that you have read and understood this Privacy Policy.